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Delivery and Returns Information

Delivery information

We are only able to delivery to addresses within the United Kingdom.

You are very welcome to collect from out offices in central Bristol but you must pay for your order online.
Please tick the box next to "Collect" on the Shipping screen.

Our system will automatically added the shipping cost, you can see the value of your order in the top right hand side of this screen.

  • Customer Collect from Old Market Bristol £ 0.00
  • Up to £2.00 - £1.50 delivery
  • £2.01 - £10 - £2.00 delivery
  • £10.01 - £30 - £3.00 delivery
  • Over £30 – free delivery

All products should be with you within 3-5 days. We will do everything we can to keep to these times as long as it is within our power to do so. 

We will contact you via the details you have provided to let you know if there is a delay with your order.

We cannot take responsibility for failure of service to us by third parties, inability to delivery due to postal strikes, adverse weather or any other occurrence that is out of our control.

We are under no obligation to make alternative arrangements for transport that would incur unreasonable costs to the organisation.

Refunds and cancellations

Where we are unable to supply the goods and/or services you have ordered for any reason, we will issue you with a refund within 30 days of your order, by crediting the card with which you paid for your order.

If the goods we deliver to you are not what you ordered or are damaged or defective in any way, please let us know as soon as you can. We will then either (at your request) refund you the amount paid for the goods, or replace the goods you received with the ones you ordered.

You are entitled to cancel your order (by letter, fax or email only) within 8 working days of receipt of the goods and/or services unless:

  • The goods and/or services you have purchased have been personalised for you
  • You have downloaded e-products or purchased recordings which have been unsealed

If you cancel your order, you are responsible for arranging and paying for the return of the goods to us. We will refund the money you paid for the goods and/or services within 30 days of notice from you that you have cancelled your order.

Accepted methods of payment Payment Options